Privacy Policy

Effective Date: April 13, 2024

Website Address: nehachai.com

Business Address: 5 A.P.C Sarani, Deshbandhu Para, Siliguri, Darjeeling-734004, West Bengal, India

1. Introduction

Welcome to Neha Tea. This privacy policy describes how Neha Tea (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit and make purchases from nehachai.com (the “Website”). We are committed to protecting the privacy and security of our customers’ data in compliance with the General Data Protection Regulation (GDPR) and other relevant legislation.

2. Data Collection

We collect personal data to enhance your experience and manage our operations efficiently. The types of data we collect include:

Personal Identification Information: Name, email address, phone number, shipping address.
Transactional Data: Details of the products you purchase and payment information.
Technical Data: Log data, IP address, browser type and version, time zone settings, and operating system.
Usage Data: Information on how you use our website, products, and services.

Personal data is collected through direct interactions (e.g., account creation, purchases), automated technologies (e.g., cookies), and third-party services that enhance site functionality.

3. Data Usage

Your personal data is used for the following purposes:

To fulfill contractual obligations: Completing transactions and delivering products.
To improve our website: Ensuring content is presented effectively for you and your device.
To communicate with you: Providing you with information, products, or services that you request from us or which we feel may interest you.
For customer support: To provide assistance with any issues related to our products or services.
For marketing purposes: To inform you of special offers, promotions, and new products, subject to your preferences.

4. Data Storage and Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no internet-based site can be 100% secure and we cannot guarantee the absolute security of your data.

Data retention periods are determined based on the purpose for which the data was collected and its necessity to keep it for potential legal purposes.

5. Data Sharing

We do not sell, trade, or rent your personal information to others. We may share information with selected third parties including:

Business partners, suppliers, and sub-contractors: For the performance of any contract we enter into with you.
Analytics and search engine providers: That assist us in the improvement and optimization of our site.
Legal and regulatory authorities: As required by law or legal process.

6. Users’ Rights

Under the GDPR, you have several rights concerning your personal data:

The right to access: You can request a copy of the personal data we hold about you.
The right to rectification: You can request correction of inaccurate personal data.
The right to erasure: You can ask us to delete or remove personal data where there is no good reason for us continuing to process it.
The right to restrict processing: You can ask us to suspend the processing of your personal data.
The right to data portability: You can request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at the address or email provided below.

7. Contact Information

If you have any questions or concerns about our privacy practices, please contact us at:

Neha Tea 5 A.P.C Sarani, Deshbandhu Para, Siliguri, Darjeeling-734004, West Bengal, India Email: info@nehachai.com

8. Changes to Our Privacy Policy

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

This policy was last updated on April 13, 2024.