Refund & Return Policy

Business Address: 5 A.P.C Sarani, Deshbandhu Para, Siliguri, Darjeeling-734004, West Bengal, India

Effective Date: April 13, 2024

1. Overview

At Neha Tea, we are committed to ensuring the satisfaction of our customers. If you are not entirely satisfied with your purchase, we’re here to help. This policy details the process, conditions, and timeframes for returning products purchased from nehachai.com and obtaining a refund.

2. Conditions for Returns

Time Frame: You have 14 calendar days to return an item from the date you received it.
Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.

3. Non-returnable Items

Please note that due to the nature of our products, certain items cannot be returned. These include:

Opened or tampered packages of tea.
Products sold on clearance.
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

4. Process for Initiating a Return

To initiate a return, please follow these steps:

Contact Us: Notify our customer service team at info@nehachai.com with your intention to return the product. Please include your order number, the date of purchase, and the reason for the return in your communication.
Wait for Response: Wait for a response from our team with approval or questions regarding your return request. This may take up to 2-3 business days.
Ship the Product: Once your return is approved, we will provide you with the shipping address and instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Confirmation of Receipt: We will notify you once we have received and inspected the returned item.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product.

Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically within 7 to 10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nehachai.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nehachai.com and send your item to the business address provided above. The same return conditions and process apply.

7. Fees and Additional Costs

Restocking Fee: There are no restocking fees charged for returned items.
Shipping Costs: As previously mentioned, you will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return shipping label.

8. Customer Support

For any questions or clarification regarding this policy or to request support with a return or refund, please contact our customer support team:

Email: info@nehachai.com Address: 5 A.P.C Sarani, Deshbandhu Para, Siliguri, Darjeeling-734004, West Bengal, India

9. Policy Updates

This Refunds and Returns Policy may be updated periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. Please check our website regularly to view the most current policy.